Quality Guarantee Lifetime Replacement Guarantee

We offer several different lines of jewelry to delight a range of styles and price points. You’ll find high quality fashion jewelry as well as pieces using glittering semi-precious gems and sterling silver and 14kt gold-filled! Stella & Dot are made from high quality materials. Our jewelry is manufactured both domestically and abroad ( a mix of places like India, Thailand and China). We travel the world to bring you the best! When properly cared for, each piece can provide long lasting luxury! All pieces are backed by our Lifetime Replacement Guarantee.

Lifetime replacement guarantee

• Jewelry returned within 60 days will be replaced at no charge.
• After 60 days, please add a $6 PER ITEM handling charge.
• If your original selection is no longer available, you may choose another item(s) of equal or greater value, or you will receive a gift certificate for its retail value.
• If you select an item(s) of greater value, the retail difference and applicable sales tax are required.
Items may be exchanged with a receipt for an item of similar value if at any time you detect a manufacturing defect. Slight irregularities and variations in stone colors or pearl shape, and inclusions are characteristic of the uniqueness and individual handcraftsmanship of each product and should not be considered defective.

Manufactures Defects that Qualify Under Gaurantee Include:

• Non-functional clasp
• Different lengths then described
• Abnormal discolorations (beyond normal variations in natural stone colors)
• Jump ring or chain link that is not closed properly
• Length or size is different from described in the Look Book or online

Normal wear and tear, not eligible for replacement, includes:

• Delicate chain that breaks in the middle of the chain from a child pulling on jewelry or catching on something that causes it to stretch or break.
• Jewelry that falls off and is broken or lost
• Dents and scratches that happen during normal wear
• Jewelry worn in water, causing the jewelry to change in color
• Gold plating that wears off over time is normal for gold plating; this is not a manufacturing defect, but is standard. Vermeil items are sterling silver dipped in a coating of 14k gold. With wear, the gold will fade. This process is greatly accelerated by jewelry worn in water, with perfumes, other lotions and in humid climates.
• Slight irregularities and variations in stone colors or pearl shape, and inclusions are characteristic of the uniqueness and individual handcraftsmanship of each product and should not be considered defective.
• Sterling silver that tarnishes. All silver tarnishes and should be cleaned with silver polish
• Stones that come loose from settings when banged or dropped

Returns &Issues

Please see our return page for more information

Questions? Please email us